The REAL Specialists in Mold Damage/Removal Marketing
The Disaster Services Marketing Leaders

Is your website design driving your calls to your competitors?

Is your website design driving your calls to your competitors?

In the biz of getting new customers for my clients, there’s no way around this:

The only opinion that matters is the one that gets ACTUAL RESULTS.

With this as our job, every single thing must be hyper-scrutinized for either bringing in a client or turning them away…to your competitor.

Doing this all day, every day, every week and for well over a decade,  you get pretty good at it. You’d be shocked at the tiny little things we’ve found that will drive away calls away from your website.

Let’s cover a critical concept you need to think with in order to be successful at this:

Your internet marketing must be viewed as a multi-leg relay-race.

If it isn’t, you’ll give up too early, skip one leg of the race and leave a lot of money on the table for someone else to come and grab. Every step of the race has to be completed SUCCESSFULLY in order to get ONE phone call in. Persistent people are the only winners here.

It looks like this: 

Person has a Mold Damage Problem ==> They go to Google ==> They see Google result they like (SEO) ==> Clicks on Website in Google ==> If they like what they see in the Website, Reviews, etc. ==> They Call.

Unless every single one of those legs works, they don’t call you.

This may look overly simplified, as there’s a lot that goes into each step, each being as specialized as the next, but this is the basic outline.

So, knowing this, here’s some tips for your website that may drive away your calls to your competitors: 

  1. If your website can’t be understood in 5 seconds, they’ll leave,  they will not call you.  People online “Browse” they don’t read.
  2. If your Google rankings are excellent from SEO, but your website is bad for phone calls, don’t turn off your SEO, fix the website.  If you turn off the SEO and then fix the site, you’ve just killed the earlier relay race leg and you have to fix it again (still no phone calls).
  3. DO NOT change your website when you’re bored of it or let some new marketing guy change it for some un-proven, opinionated reason. ONLY change it if it ISN’T getting calls. If it’s working, leave it alone.
  4. Look like your customer. Don’t design a $25,000 website showing mansions and Bentley’s when you’re located in middle-class, blue-collar suburbs. They won’t call you.
  5. Do not change bunch of things on your website at once. Change one thing at a time.   Otherwise you won’t know exactly what the problem was and may change something else that kills your phone calls, inadvertently.
  6. Do not let internet marketing generalists work on your water damage site. This is a very specialized market and you’ll waste at least 3-6 months of your time and money on someone who doesn’t know what they’re doing or “educating them” on your dime.
  7. DO NOT  do what everyone else is doing out there.  Trust me. I’ve worked with over a thousand water damage companies directly. Just because your competitors are doing it, doesn’t mean it’s working.

Persist through the relay-race I showed you above.  Be expert at each step.  Don’t get sloppy.  I know how much money my clients make, when it works well.  It’s well worth your time and Gross Revenues to do so. 

If you need us, please contact us, we can help.


Dan York, 

Founder Stellar-eMarketing, LLC.

What’s the #1 Internet Marketing Activity You Should Do During a Recession?

I’ve been through 3 recessions now in my career.

Rewind to 30 years ago, where’s the 1st place you’d put your business so customers could find you? The Yellow Pages! And you’d be competitive by changing your name to “AAA Service Company” or by buying a half a page ad for $50,000 a year. Something like that.

The funny thing is that the psychology of how customers find you hasn’t changed. Only the route which they find you changed. Well, what’s that today? It’s Google. It’s Google Maps.

These days are much more confusing for you due to the number of different services that you’re offered to get new clients with, and with all the new terminology and technology, it’s tough to be in your shoes. But, it can be simplified down to what I say above.

So, here we are, staring down the barrel of another recession and super-high inflation. Your marketing budget has to be tighter. You can’t waste money on things that don’t get you a return on your budget spend, so what should you do? Well, if Google is the new Yellow Pages, how do you buy into it? What is that service?

It’s SEO. Search Engine Optimization.

Some business owners have it in their heads that SEO is an optional activity. It isn’t – it’s as optional as the phonebook was for you 30 years ago.

So, the only thing you need to consider now is who you use and why you use them. This is especially true considering that this industry is similar to construction, where for every 25 SEO companies you talk to, you might bump into one or two that actually knows how to generate revenue.

A big part of your problem with SEO is you, believe it or not. You hop from one company to another and another every 3 to 6 months, calling them all worthless, and then you say “SEO doesn’t work” or “that company sucked.” Maybe they did and maybe you were right. Stop company hopping. This not only is killing your “phonebook presence in Google,” but you’re also cutting your company’s revenues by sometimes astronomical amounts.

Good SEO takes time. It takes patience on your part. It takes a good strategy well executed. It’s a long-term game. Sometimes 3 to 6 months is not enough time. I have a guy we’ve worked with for years, it took us a year to get them their 1st phone call, but now they generate $40-$60k per month.

So, let’s get through another recession. Our clients survived the 2008, 09 recession just fine, some having their highest ever years.


Dan York, Founder
Stellar-eMarketing, LLC
5543 Edmondson Pike Suite 121
Nashville TN, 37211
866-863-8452 Ext.101

Restoration companies that had their best year versus those that had their worst during Covid

I’ll give you a quick tip-off, it wasn’t some secret way of dealing with TPA’s or insurance companies.

I’ve worked with hundreds and hundreds of restoration companies across most English-speaking countries.  As I always say, this gives me wonderful opportunities to see what you may not.

I was having a conversation with a friend of mine, Jonathan Grubb from United Restorers, before the AIR conference in Boulder last week. We’d brought up the fact that there were companies who had their best year ever during the pandemic, and companies who had their worst year ever, some who didn’t even make it. That got me looking at the primary difference at why this was.

There is a huge fundamental difference that I see between restorers who had their best year ever versus those who had the worst year. No, it wasn’t some inside trick to get new technicians or handle the TPAs or to not get bullied by insurance companies. 

It’s what they focus on, where they spend their time and attention.  And there’s really two major areas, the PAST and the FUTURE.

Companies that had their best year ever were mostly focused on the FUTURE, regardless of the Pandemic. They were busy finding every opportunity during the crisis.

Those who had their worst year spent most of the time dealing with the PAST, such as arguing with insurance companies and TPAs, trying to collect what was owed instead of getting more marketshare.

Now, I know there’s hiring difficulties this year, but even that played into it. While some were busy trying to save a dollar an hour on payroll, the successful companies were increasing pay to hang onto their most valuable technicians so that they could get the work that the other guys couldn’t afford to in that they did not have the workforce.

So you see what I mean about focus. Past and future. 

I’d say that 75% of the focus and attention of the most successful companies from last year was on the future while smaller, less successful companies spent 75% or more focusing on the past.

I had a conversation with a restoration company owner last week who is doing  over 70% margins while his techs are making more money than they’ve ever made, and they had their best year ever.  And they had all the same problems with TPA’s and insurance companies that you may have. 


Dan York

Founder, Stellar-eMarketing

Where’s your Mold Remediation company losing the largest amount of revenue?

Where’s your company losing the largest amount of revenue? 

Where?  Usually from revenues not realized – the money you’re not making.  

Why is this missed by so many? Well, it’s not there to be seen in the first place. It takes a fairly experienced executive to not be so activity-reactive to what slaps them in the face every week.  Only those experienced enough can see the missed opportunities that are costing their company the most revenue.

A major flaw of many entrepreneurs and executives is to focus on certain areas they know or can confront, while leaving other areas completely neglected.  They don’t confront areas that are in trouble or areas that maybe they simply don’t like.  We’ve all seen someone who does this.  We’ve probably done this ourselves.  This is how you develop blind-spots.  This is your “missed opportunity.”  This explains why you go into an area that one of your executives is running and you see income opportunities left and right while they are running around on the same hamster wheel.  They aren’t ignorant necessarily, just “in the weeds” as they say. 

It’s understandable that things not there to be seen don’t get seen.  But our jobs as executives is to discover those areas of unattained revenues.

We deal with companies on a weekly basis that are addicted to buying leads like business crackheads. They’ll spend exorbitant amounts of income on buying leads, which is fine for a short term fix. It’s easy to do, they don’t have to be strategic or confront PR or Marketing or Branding or conversions or anything else, they just pay for their HIT.  And they stop there, they may even get “too busy” for more business.  So they leave opportunities on the table.

Six months goes by, a year, a lot happens in six months to a year.  Then that short-sighted, in-the-weeds approach catches up to you. Your unrealized revenue gets even MORE hidden from view now because sales are down, leads are slowing, and your attention gets completely focused on what you “used to have” like a mouse focuses on a snake. Now your unseen opportunities, your unrealized revenues, are invisible. 

Every year this happens is another year that you’ve left untold amounts of revenue on the table for someone else to take.  And yes, someone else did take it. I once had a client make over a million in revenue from our SEO program in the exact same time period another prospect was busy thinking about whether it was a good decision or not. That’s an expensive thought process. 

So what are you waiting for?  Stop thinking about things and wasting time.

The greatest amount of money that you’re losing is the amount that you’re not making. 


Dan York

Should You Use a “One-Stop-Shop” Company for Your Marketing?

Note: This may be lengthy, but if you don’t read it and heed my word, it could cost you millions in lost revenues.

Getting business used to be as simple as – get yourself in the phonebook, maybe pay extra for some ad space, network with some plumbers, and in came the calls.

Today, you have to do SEO, Pay-Per-Click (PPC), Facebook, lead generation, Angie’s List, Yelp, Google Maps, etc., etc….It’s overwhelming and confusing.  As a result, some companies have  become “One-Stop-Shops,” in other words “Jacks-of-all-Trades.” In theory, it’s really convenient: You only have one bill, one contact person, one company who does it all! It’s all out of your hair, right? Well, no.

I use specialists for most everything. Last time I had an eye injury, I went to an eye doctor. My attorney specializes in corporate and tax law. I go to a barber, not a salon. My website guy only does websites.

Why do I do this? They maximize my time and money in ways generalists can’t.

Specialists do the same thing every day, every week, for years, they’ve seen it all, they know how to do it right, right away. Jacks-of-All-Trades are, well, you know…

In using a generalist One-Stop-Shop, you’re not MAXIMIZING your marketing budget and ROI that you SHOULD be getting.

Now, does it require that you have to deal with 2 sales people, 2 customer service people, and receive separate reports? YES. But who cares? Your gross revenues and ROI will be much, much higher. I’d take that over convenience any day.

Listen, each of these online marketing techniques has become such a speciality, that you not only need a specialist, you may need a TEAM of specialists.  Small One-Stop-Shops don’t have big teams. One guy or several guys are doing it all, including many hours on the phone with many customers, not doing any work.

Let me outline the potential pitfalls of working with a One-Stop-Shop:

1. They may have small staffs with one person doing several technologies. This is a problem, why? We’ve covered this.  SEO, PPC and Social Media Marketing are all SO specialized now that a generalist just can’t keep up anymore.  For example, SEO changes faster than ever, and as a result, some  companies use techniques that are years’ old.  I see it all the time. If it is a Big-One-Stop-shop, you may luck out and have an entire team of specialists, which is what you want.

2. They outsource their work to India, the Philippines, etc., or other foreign $1-5 per hour contractors to work on your project.  This is the go-to for most One-Stop-Shops, they just don’t have the manpower. Maybe you say, “Who cares?” Maybe you’re right, but aside from the obvious the security risks of having foreign strangers sharing your passwords and web data,  mistakes are aplenty and communication barriers are massive, Quality Control and a lack of ROI is what suffers.

3. They cover up their ineffective SEO results with their successful PPC results. This is the old Bait-and-Switch. They’ll tell you, “We got you 10 calls this month!” but what they won’t say is that those calls mainly came PPC, not SEO.

They can give reports showing results that were driven by PPC and cover up the fact that they got bad or no SEO results. This can avoided if they use call tracking sometimes. Each form of marketing generates it’s own ROI, they’re NOT all mixed together, so neither should your reports be, or your results.

There is also a term called a “blackbox “, which is means “a packaging up of all the separate marketing services into one service (websites, SEO, pay-per-click, social media). for one black-box price. The problem here is you never really know how effective each individual aspect of your marketing budget is. What’s making what? 

By the way, if you ever have a company telling you they’re “Google Certified” for SEO, Google does not have a certification for SEO, only PPC, AKA Adwords.

So let’s wrap it up: 

1. You need a specialist for your SEO, PPC and Social Media, each should be dealt with and managed, separately, in your budgets, reports, on your P&L and in your mind. Anywhere you mix em’ up, you’ll have unrealized revenues.

2. Vet your company. Ask them the tough questions – How are my reports separated? Who’s working on my SEO/PPC? Is it the same person? How long have they been doing it? Are they the only person doing it? Are they W2’d employees? What’s their specialty? Is the work outsourced to a guy in another country? Does he have my user names and passwords?  What calls and revenues are coming from which? On and on…

3. Don’t get lazy or overwhelmed by all this. Convenience is not your friend.  Thinking things like,  “this guy will do it all for me” and “I don’t have time to deal with all of this” are mantra’s of small companies who more than likely will not be getting ahead of the game, but struggling to keep up. No huge, successful company thinks like that. They use specialists who can realize a profit on their marketing budget spend.

As usual, it all comes down to ROI. Each services above can generate significant amounts of revenues. And each deserves it’s own amount of your attention and scrutiny.

Dan York

CEO and Founder, Stellar-eMarketing, Inc.

Top Way Internet Customers find you when they have Mold Damage?

It is totally different driving calls into your biz today than it was in 1995, or even 2008. We know that no one uses the phone book any longer. Not when we have mini-computers at our fingertips.

Two of the biggest types of internet marketing nowadays use either advertisements or the organic listings in Google. You see them constantly – the 4 advertisements at first glance on the screen at the top, Google Maps, and then natural listings underneath that. Also, obviously Google is the only winner in that money-making game.

So which one turns out better for getting business? Ads or Natural Results?

For quite a long time, Google has announced that the advertisements beat out organic results. In any case, in our biz, we never discovered that to be the case. We’d see a great deal of traffic into a client’s site, yet not the calls. And then, we’d ask the public and possibly 1 out of 10 individuals would reveal to us that they use the ads. The vast majority didn’t give them a second look. So the information that Google claims that ads are the cat’s meow, definitely didn’t add up to what we found, because we now know they hide that information from everybody.

Some time back, Groupon – the monster online coupon supplier – did a test for everyone. They shut down their site from Google, in a real sense turned it off, to test the amount of their web traffic came from Natural outcomes in Google. What they discovered was alarming. They found that 60% of all traffic that Google would report as “direct” is really natural pursuit. For the full article, click here.

So what does this mean for all of us? It means that if you aren’t marketing the natural results, you’re losing out on the majority of business available for the internet. 

All things considered, where do you think the leads that the lead gen folks are selling you come from? The organic results and PPC.

Good luck out there!


Dan York, Founder and CEO, Stellar-eMarketing, Inc.

Too Busy to Market Your Company?

There’s a lot of our clients currently who are in a fantastic position even given the COVID-19 situation, in that they are having hard time keeping up with all of the calls they’re getting. That’s awesome, right? Well some of them get stressed out and they tend to, unfortunately, do the wrong thing because of it.

Their wrong answer goes something like this: “I can finally take my attention off of marketing” or “Let’s slow some things down” or even worse, “Let’s turn off our lead gen.”

So then, some of our clients request to turn off their Pay-Per-Click programs, SEO programs or their Lead Generation programs and sometimes unbelievably, their referral programs, when they get busier than usual. They feel like they can’t keep up. This can prove to be a fatal move for any business, as it lacks that necessary future foresight. What you should be doing is what we should all intuitively know, is to grow your business and hire new people to handle that growth. The correct answer is never to “turn off the growth”.

A business owner must have foresight and try to predict and prepare for the future. The mold remediation business has its ups and its downs.  If you’re only thinking about what’s going on today, and you don’t have the potential downs on your mind at all times, that unexpected loss you’re going to experience is going to hurt. When things are going well, you need to do more of what’s making it go well, while looking 3 to 6 months into the future to make sure your company and family is taken care of. Your sales and marketing should never stop.

To handle being too busy, you’ll have to work the overtime, look into hiring some contractors or other companies to help you run your calls. One thing you don’t do, is start digging your own grave, by turning off your marketing campaigns and putting off until tomorrow what you should be doing today. And always be adding new sales and marketing programs and procedures for your future year.

This business is unpredictable. There’s all sorts of reasons that I’m sure you’ve experienced that you will have slows. It’s inevitable. Always add to, never take away. Always think of expansion and organizing for that expansion, never pull back.

To your success,

Dan York Founder & CEO Stellar-eMarketing, Inc.

What to do about your dropped Google rankings?

In this industry if your Google rankings drop below the top 3 in Google Maps or in Google organic, the phone calls just plain stop coming in.

Recently, there’s been a lot of changes going on in Google and we’ve had a flurry of clients coming to us that have been hammered from those changes. Their site’s rankings went from top 3 phone call positions to non-phone call positions, sometimes within a week or two.

This is a problem that we have successfully repaired for well over a decade. The sources of damage causing these rapid drops in Google to eliminate your site from the higher rankings, can range from anything from destructive software, spammy SEO techniques, duplicating content, bad back linking, old SEO techniques, etc.

I’ve said this for years: anyone can get some Google rankings up with some minor techniques, but what really separates the men from the boys in this industry, is if you can get them up and keep them up. Or better yet, get them back after they’ve dropped. And our track record in this industry in doing so is unmatched. I won’t tell you how many people have come to us to try to white label our service as theirs, but it’s a lot and it’s the Who’s Who in the business.

One of our favorite customers is the customer who leaves us to go somewhere else thinking that the grass is greener and then comes back. We’re not offended, we’re happy that they want to try something else and not only did they see what else is out there, but I saw that the damage was done to their program from trying sub par programs.

When you use us for your SEO, realize that you’re getting one of the most experienced, technically advanced SEO teams creating the most  long-term and stable programs out there.

Here’s an example of results for one of our current clients after a Google change recovery:



If this sounds like a plug for what we do, it is.

Come find out why we have clients that have been with us for over a decade. We can handle you no matter what size you are, from a one location private company to hundreds of locations.

If you’re looking for a trusted partner who cares about your program and its results, and will stick it out with you through thick and thin, you’ve found us. It’s a tough business, and you need a tough company like us that has persisted successfully through every single Google change when others have folded up and disappeared.


Dan York, Founder and CEO
Stellar-eMarketing, Inc.

Look at this huge Google drop from using Gimmicky SEO Software

I’ve written many articles in the past warning about the dangerous use of what I call “SEO get-rich-quick-schemes” – basically tricks or short-term gimmicks that will supposedly get somebody up in Google’s rankings. The person thinks they’ve outsmarted Google’s engineers (the smartest search engineers in the world) with these tactics.

The confusing thing for you is that some of these tricks do tend to work on a short-term basis.

So when they do work for those that have used them, they get excited as they’ve “outsmarted” Google, then they intend to spread it to all of their friends, or worse, sell it to them.

As I’ve repeatedly said though, the result of these tricks and gimmicks is quite damaging to your SEO results over the long-term.

Look, I’m the first person that wants things to work quickly and efficiently, however when we’re hired by our clientele to get an ROI on their SEO, it’s long-term, not just short-term. If we take the quick and easy route to the short-term, chances are we get fired and risk all of the future long-term ROI. And that’s where the real money is made.

We’ve been tracking rankings for a client that had left our program to use a Gimmicky SEO software program. In the beginning it actually worked too. They created hundreds to well over a thousand landing pages as well as other tricks. Their rankings climbed and they seemed to have “figured it out”. I knew that it was just a matter of time though.

Since it was based on an SEO gimmick and no actual SEO technology, I knew it would be short-lived. So in the end of December, there was a big Google change that happened on the third week and several other changes that happened in early Jan of 2020.  This guys “magical” rankings dropped out completely, so badly in fact that he has almost nothing in the top 3 of Google anymore, which are the phone call spots.  Now he has nothing really even on page 1, and I guarantee you, no one is calling him now.

You can look at the images below and see the stats:


Just remember, if it seems too good to be true, it is. or at least it will be eventually. And your long term ROI is much more lucrative than the short term easy gain.


Dan York

Founder, Stellar-eMarketing, Inc.

Are “one-stop-shop” companies covering up your lack of SEO calls with AdWords/PPC calls?

Business owners have a difficult job these days. Getting business used to be as simple as just getting yourself in the phonebook, maybe pay a little extra for some ad space and you got the calls.  Then you networked with the insurance companies, plumbers, etc.

Today, on top of all of the old school stuff that you have going, you have to have SEO, pay-per-click, social media marketing, and many other different forms of lead generation, etc.  It can be overwhelming and confusing.

As a result, some companies have tried to become “one stop shop” companies. In theory, this is a great idea. In practice however, it is difficult.  Each of these marketing formats has become such a speciality, that not only do you need to have one specialist on it to handle many clients, you need to have a team of guys.

Which brings me to the first issue that I have seen with these one-stop-shops is that they don’t have the manpower to deliver what they are selling. And one of the solutions they have is to outsource some of their labor to India or perhaps the Philippines. I’ve always been against this and always will be against it for various reasons that I won’t put in this article, but the biggest reason of course is Quality Control.

Another issue that I’ve seen, which I hope is not an epidemic thing, is the fact that some of these companies will cover up the lack of progress of their SEO program with great progress from a pay-per-click program.  For example they may be able to tell you, “Yeah I got you 10 calls this month” but what they will not necessarily say, is that most of those calls came from their pay-per-click program, which was working well, therefore covering up the lack of results from an SEO program, which was not working well.

There is a selling term called a “blackbox “, which is simply packaging up all of the separate marketing services into one service- i.e. -websites, SEO, pay-per-click, social media, etc. In theory, this is a great thing. It’s easy, you call one company and they handle everything. In practice however, it does not work as great as it sounds. You are not dealing with a level of specialty that will get you the amount of ROI that you should be getting from each individual program. I still am going to go see an eye doctor for an eye problem, not a general practitioner. Get the idea?

Now, understanding all that I’ve said above, the real issue here comes down to simple return on investment for you. Each of those services listed above can generate significant amount of income for you. And each one deserves it’s own amount of scrutiny. Make sure that you really put the attention on each service that it deserves, also make sure if you are using one of these one stop shops, that they are not covering up bad results on one service by delivering good results on another service.

Good luck out there!

Dan York

CEO and Founder, Stellar-eMarketing, Inc.

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